Privacy Policy

01 Introduction

Jollph ("we," "us," or "our") operates the Jollph online casino platform, accessible via the Jollph website and mobile application (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all users of the Platform, including registered players, visitors, and any other individuals whose data we process in connection with the operation of our services.

This Privacy Policy ("Policy") describes how Jollph collects, uses, stores, shares, and protects personal information in accordance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and other applicable data protection laws and regulations, including guidelines issued by the National Privacy Commission ("NPC") and PAGCOR.

This Policy applies to all personal data collected through the Platform, through communications with our support team, and through any other interaction you have with Jollph. Please read this Policy carefully. If you do not agree with the practices described herein, you should not use the Jollph Platform.

02 Data We Collect

Jollph collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

2.1 Registration & Identity Data

When you create a Jollph account, we collect your full legal name, date of birth, gender, nationality, residential address (including city — whether you're in Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines), email address, and Philippine mobile number. This information is required to verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.

2.2 Identity Verification Documents

To comply with PAGCOR regulations and Philippine AML laws, Jollph may request copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID. We may also request proof of address and proof of payment method ownership where required.

2.3 Financial & Transaction Data

Jollph collects information related to your deposits, withdrawals, and gaming transactions, including payment method details (such as your GCash or PayMaya account reference, or BPI, BDO, or Metrobank account details), transaction amounts in Philippine Peso (₱), transaction dates, and transaction history. Full payment card numbers are never stored on Jollph's servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on the Jollph Platform, including games played, bets placed, outcomes, session durations, and wagering history. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

2.5 Technical & Device Data

When you access the Jollph Platform, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers. This data helps us secure your account, detect fraud, and optimize the Platform's performance across devices.

2.6 Communications Data

If you contact Jollph's support team via email, live chat, or any other channel, we retain records of those communications, including the content of your messages and any attachments you provide. This data is used to resolve your queries and improve our customer service.

03 How We Use Your Data

Jollph uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your Jollph player account, including processing deposits and withdrawals in Philippine Peso (₱).
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine AML laws.
• Service Delivery: To provide you with access to Jollph's games, promotions, bonuses, and all other Platform features.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited activities on the Jollph Platform.
• Regulatory Compliance: To fulfill Jollph's legal obligations under Philippine law, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and develop new features and improvements to the Jollph Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about Jollph — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

04 Legal Basis for Processing

Jollph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and Jollph — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with Jollph's legal obligations under Philippine law, including PAGCOR licensing conditions, AML regulations, and NPC guidelines.
• Legitimate Interests: Processing is necessary for Jollph's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — Jollph relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing

5.1 Service Providers

Jollph shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (such as GCash, PayMaya, and banking partners), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. All service providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to Jollph.

5.2 Regulatory & Legal Authorities

Jollph may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Jollph's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.

5.4 No Sale of Personal Data

Jollph does not sell, rent, lease, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or any other commercial entities. Your data is yours — we use it only to operate and improve the Jollph Platform and to comply with our legal obligations.

06 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Jollph Platform. They allow us to recognize your device, maintain your session, remember your preferences, and collect analytical data about how the Platform is used. Similar technologies such as web beacons, pixel tags, and local storage may also be used for comparable purposes.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in to your Jollph account and security cookies that help protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience on Jollph.
• Analytical Cookies: Help us understand how players use the Jollph Platform — which pages are visited most, where users encounter issues, and how we can improve performance. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content about Jollph to you. These are only placed with your consent and can be disabled at any time.

6.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect the functionality of the Jollph Platform and may prevent you from accessing certain features, including your account. For detailed instructions on managing cookies, refer to your browser's help documentation.

07 Data Retention

Jollph retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Identity Verification Documents: Retained for the duration of your account and for five (5) years following account closure or the completion of the relevant transaction.
• Support Communications: Retained for up to three (3) years from the date of the communication, or longer where relevant to an ongoing dispute or legal matter.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within thirty (30) days.

Upon expiry of the applicable retention period, Jollph will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

08 Data Security

Jollph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Jollph Platform
• Encryption of sensitive data at rest, including identity documents and financial records
• Strict access controls ensuring that only authorized Jollph personnel can access personal data, on a need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing of the Jollph Platform
• Multi-factor authentication options for player accounts
• Continuous monitoring of the Platform for suspicious activity and potential security incidents
• Staff training on data protection obligations and security best practices

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Jollph will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

09 Your Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by Jollph:

• Right to Be Informed: You have the right to be informed about how Jollph collects and processes your personal data, as set out in this Policy.
• Right of Access: You have the right to request a copy of the personal data Jollph holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data Jollph holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Jollph's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe Jollph has violated your data privacy rights.

To exercise any of the above rights, please contact Jollph's Data Protection Officer via the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) calendar days, as required by the Data Privacy Act of 2012.

10 Children's Privacy

The Jollph Platform is strictly intended for individuals who are at least twenty-one (21) years of age. Jollph does not knowingly collect personal data from persons under the age of 21. If you are under 21, you are not permitted to register for or use the Jollph Platform under any circumstances.

If Jollph becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Jollph Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11 Third-Party Links

The Jollph Platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate independently of Jollph and have their own privacy policies. Jollph is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.

The inclusion of a link to a third-party site on the Jollph Platform does not constitute an endorsement of that site or its privacy practices by Jollph.

12 Policy Amendments

Jollph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to this Policy are material, Jollph will provide reasonable advance notice via email to your registered address or via a prominent notice on the Platform. Your continued use of the Jollph Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how Jollph is protecting your personal data. If you have any questions about changes to this Policy, please contact our Data Protection Officer using the details in Section 13.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or Jollph's data handling practices, or if you wish to exercise any of your data rights under the Data Privacy Act of 2012, please contact our Data Protection Officer:

If you are not satisfied with Jollph's response to your complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and adjudicating complaints relating to personal data processing in the Philippines.